Shipping and Delivery

Delivery times

Country Delivery time (business days)
United States & UK 10 - 25 business days
Canada & Australia
14 - 30 business days
Asia 14 - 32 business days
Rest of world

10 - 35 business days

-
All orders placed will be dispatched from the designated warehouse within 7 business days. In sale periods, please allow an additional 1 - 3 business days.

Due to the ongoing effects of COVID, we are facing logistical challenges. Our goal is to resolve these issues by early January, 2021. As a small business, we are truly trying our very best and we thank you for standing with us. We can’t express how much we appreciate your support during these times.

Your parcel will be delivered to the shipping address you specify at the time of purchase. Lax Lights is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Lax Lights won’t be able to send you another parcel or make a refund. 

In the event that a parcel is returned to Lax Lights for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email support@laxlights.zendesk.com to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost or damaged shipments are not the responsibility of Lax Lights. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Lax Lights (support@laxlights.zendesk.com) in writing within 7 days of receiving your order. If Lax Lights have provided you with more products than what you ordered, you must notify us and return the surplus product to us (we will bear the shipping costs).

Lax Lights is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.

Any complimentary product that is sent by Lax Lights is not eligible for refund, return or exchange.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

If you select Priority shipping at the checkout, your order will be fast-tracked to the front of our processing queue. This will speed up the delivery of your order by approximately 4 - 7 business days.

Again, we really appreciate your support during these hard times. Have a great day and keep being awesome!