Our Returns and Refunds policy lasts 7 days. If 7 days have gone by since you received your order, we cannot offer a Return or Refund.
To be eligible for a Return or Refund, your item must be unused and in the same condition that you received it with the original packaging.
To begin the Returns and Refunds process, please complete the following within 7 days of receiving your order:
- Request an Exchange or Refund by sending an email to email@example.com
- Title your email: “Exchange" or "Refund Request" for #(Order Number)
- You must include the following in your email to be eligible:
- Your full name used for your order
- Name of item(s) in order
- Photo(s) and a video of the issue
- Description of the issue
We do not accept Refunds or Exchanges unless there is a manufacturing fault or you were sent the wrong item.
Manufacturing faults do not include:
- Damaged or dented product/packaging
- General wear and tear on product/packaging
- Cosmetic damages on product/packaging
- Damages that happened during the shipping process on product/packaging
Manufacturing faults include:
- Product is broken and unusable
We reserve the right to deny unreasonable replacement, refunds or exchanges.
Once our review team receives your request, you will receive an email notifying you if your Refund or Exchange is accepted or rejected within 3 - 5 business days. Review times may take an additional 1 - 3 business days during holiday periods.
For cases when your order has not been processed yet, cancellations will be subjected to approval upon notice. Please contact firstname.lastname@example.org.
We automatically begin processing orders and prepare for dispatch as soon as possible. If your has already been processed, we are unable to cancel your order.
There is a 15% administration and servicing fee for processing cancellations. This fee is charged per product.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control. Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Returns and Refunds Frequently Asked Questions
What is the difference between a Refund and an Exchange/Return?
If you request a refund, you will receive a full refund on the product price. If you request a return, you can exchange the broken product for a new one.
Do you offer change-of-mind returns or refunds?
Unfortunately we do not currently offer change-of-mind returns or refunds.
I purchased an item that was on sale. I decided after ordering that I don’t want it anymore. Can I get a refund?
Unfortunately, we do not offer refunds if you change your mind after purchasing.
I paid for Priority Shipping (Skip the Queue!) twice, can I get a refund on one of them?
Yes. Please contact us immediately.
Who covers shipping for returns?
If you choose to return your product, you will be required to cover the cost of shipping the product to us. Please ensure you use a trackable shipping service or purchase shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.
I entered the wrong address, can I change it?
If you entered the wrong shipping address, please contact us immediately after placing your order. We can only update this before your order has been processed.
If your order has already been dispatched, unfortunately we cannot change your shipping address.
In the event that the address provided is incomplete or incorrect, and the parcel is returned, kindly note that a re-delivery or cancellation fee of $30 USD is chargeable.